Shipping policy

At The Mobile Hub, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how your items are processed, shipped, and delivered once you place an order with us.

1. Order Processing

1.1 Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Order Verification

To ensure accuracy and security, some orders may require additional verification or confirmation before shipping.

2. Shipping Methods & Delivery Times

We work with trusted logistics partners to ensure fast and secure delivery.

2.1 Estimated Delivery Time

Delivery times vary based on your location:

  • Local Deliveries: 2–4 business days
  • Regional Deliveries: 3–6 business days
  • Remote Areas: 5–10 business days

Please note: Delivery estimates may vary during holidays, sales events, or unexpected courier delays.

3. Shipping Fees

3.1 Standard Shipping

  • Standard shipping fees may apply depending on the product size and destination.

3.2 Free Shipping

  • We offer free shipping on select products or during promotional events.
  • Items eligible for free shipping will be clearly marked during checkout.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A confirmation email
  • A tracking number
  • A link to monitor your shipment in real time

For any issues with tracking updates, please contact our support team.

5. Delivery Process

5.1 Attempts to Deliver

Our courier partners will attempt delivery at the address you provided. If you are unavailable:

  • They may attempt a second delivery
  • Or hold the package at a nearby pickup location

5.2 Incorrect Addresses

The Mobile Hub is not responsible for delays caused by:

  • Incorrect or incomplete addresses
  • Missing contact information

If the parcel is returned due to an incorrect address, reshipping fees may apply.

6. Damaged or Missing Packages

We take every precaution to pack your items securely. However, if you receive a damaged or missing item:

6.1 Damaged Items

Contact us within 48 hours with:

  • Order number
  • Photos or videos of the damaged product
  • Photos of the packaging

6.2 Missing Items

If parts of your order are missing, we will verify and resolve the issue promptly.

7. Delayed Deliveries

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • High shipping volume
  • Courier delays
  • Unforeseen circumstances

We appreciate your patience and will assist you in tracking delayed packages.

8. International Shipping (If Applicable)

If you offer international shipping, include:

  • Customs duties and taxes (customer may be responsible)
  • Longer delivery times
  • Country restrictions

(If you want, I can rewrite this section based on your actual shipping areas.)

9. Change of Delivery Address

If you need to change the shipping address after placing your order:

  • Contact us immediately
  • Changes can only be made before the order is shipped
  • Once shipped, address changes are not guaranteed

10. Shipping Restrictions

Certain items may have shipping limitations, such as:

  • Batteries
  • Hazardous materials
  • High-value items requiring special handling

If restrictions apply, customers will be notified before checkout.

11. Contact Us

For any questions or concerns regarding shipping, delivery, or tracking, please contact our customer support team. We are always ready to help.

Customer Support:
Email: online@themobilehub.au