Privacy Policy

The Mobile Hub (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information when you visit our website, make a purchase, or contact us:

We may collect the following types of personal information when you visit our website, make a purchase, or contact us:

1.1 Personal Identification Information
Name
Date of birth (if required for verification)
Billing and shipping address
Email address
Phone number

1.2 Payment Information
Payment details (processed securely through third-party payment gateways; we do not store full credit card numbers)

1.3 Device & Usage Information
IP address
Browser type
Device type (mobile, tablet, desktop)
Pages visited and actions taken on our website

1.4 Account Information
Login credentials (encrypted)
Order history
Wishlist or saved items

1.5 Optional Information
Product reviews or feedback
Marketing preferences

2. How We Collect Personal Information

We may collect information in the following ways:

  • When you browse or use our website
  • When you place an order
  • When you register for an account
  • When you subscribe to newsletters
  • Through cookies and analytics tools
  • When you contact our customer support team

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Manage your account
  • Provide customer support
  • Improve website functionality and user experience
  • Send important notifications regarding your order
  • Send marketing emails (only with your consent)
  • Detect and prevent fraud or security risks
  • Comply with Australian laws and regulatory requirements

4. Legal Basis for Processing

We process your personal information on the following bases:

  • Consent (e.g., for marketing communications)
  • Contractual necessity (e.g., to fulfil your orders)
  • Legitimate business interests
  • Legal obligations

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties for legitimate business purposes, including:

  • Payment processors (e.g., PayPal, Stripe)
  • Courier and delivery services (e.g., Australia Post, courier companies)
    Website hosting providers
  • Fraud prevention services
  • IT service providers and analytics tools

Legal or regulatory authorities when required by law. All third parties are required to handle your information in accordance with the APPs.

6. Overseas Disclosure

Some service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure that the overseas recipient complies with the APPs or equivalent standards.

7. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to:

  • Remember your preferences
  • Provide a personalised shopping experience
  • Analyse site traffic and performance

Deliver targeted advertising (with your consent where required). You may disable cookies in your browser settings, but some website features may not function properly.

8. Data Security

We use industry-standard measures to protect your personal information, including:

  • SSL encryption
  • Secure servers
  • Restricted employee access
  • Two-factor authentication for admin accounts
  • Regular monitoring and audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under Australian Privacy Law

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information where legally permitted
  • Opt out of marketing communications at any time

    Make a privacy complaint. To exercise these rights, contact us using the details below.

10. Retention of Personal Information

We retain your information only as long as necessary for:

  • Order fulfilment
  • Legal and tax obligations
  • Business record purposes
  • When no longer required, your data will be securely deleted or anonymised.

11. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact:
Privacy Officer
The Mobile Hub
Email: Themobilehubbrisbane@gmail.com