Return & Refund Policy

Thank you for shopping at The Mobile Hub. We aim to provide the best-quality products and a smooth, hassle-free shopping experience. However, if you’re not fully satisfied with your purchase, we’re here to help. This Return & Refund Policy explains how returns, replacements, and refunds are handled to ensure transparency and customer satisfaction.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

1.1 Condition of the Product

  • The product must be unused, undamaged, and in its original packaging.
  • All accessories, manuals, stickers, and protective films must be intact.
  • The item must be free from scratches, dents, or any signs of wear.

1.2 Timeframe

  • You may request a return within 7 days of receiving the product.

1.3 Proof of Purchase

  • A valid order number, receipt, or proof of purchase is required.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Screen protectors
  • Mobile accessories that have been opened or used
  • Earphones, earbuds, or audio devices due to hygiene reasons
  • Products purchased during clearance or final sale
  • Items damaged due to misuse, negligence, or improper handling

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect:

3.1 Reporting the Issue

You must report the issue within 48 hours of delivery by providing:

  • Clear photos or videos of the product
  • Images of the packaging and shipping label
  • A description of the issue

3.2 Replacement or Refund

Once verified, we will offer one of the following:

  • A replacement unit (subject to stock availability)
  • A full or partial refund, depending on the situation

4. Return Process

4.1 Submit a Return Request

To initiate a return, contact our customer support team with:

  • Your order number
  • Reason for return
  • Supporting images or videos

4.2 Approval

Our team will review your request and inform you if it’s approved or declined.

4.3 Shipping the Item Back

  • If approved, you will be guided on how to return the item.
  • The product must be securely packed to avoid further damage.
  • In certain cases, customers may be responsible for return shipping fees.

5. Refund Process

5.1 Inspection

Once we receive your returned item, our team will inspect it to verify its condition.

5.2 Approval or Rejection

You will be notified whether your refund is approved or rejected based on the inspection.

5.3 Refund Method

If approved, your refund will be processed using the original payment method.

Refunds may take 3–7 business days to reflect, depending on your bank or payment provider.

6. Order Cancellation

6.1 Before Shipment

Orders may be cancelled before they are shipped.

6.2 After Shipment

Once the order has been shipped, cancellation is no longer possible. However, you may request a return after receiving the product (according to our return guidelines).

7. Exchange Policy

We offer exchanges for eligible products if:

  • The item is defective
  • You received the wrong item
  • The product is unused and in original condition

Exchanges depend on availability. If an item is out of stock, a refund or alternative product may be offered.

8. Product Misuse or Wrong Handling

Any product found damaged due to:

  • Mishandling
  • Unauthorized repairs
  • Water damage
  • Physical damage

Will not be eligible for return, replacement, or refund.

9. Shipping Fees

Shipping charges are non-refundable unless the return is due to an error from our side (e.g., wrong item delivered).
Customers may be responsible for return shipping costs unless otherwise stated.

10. Contact Us

If you have any questions about our Return & Refund Policy or need help with a return, feel free to contact us. Our support team is ready to assist you at every step.

Customer Support:
Email: Themobilehubbrisbane@gmail.com